Shipping Policy

Thank you for shopping at Revena.store!
We’re committed to delivering your orders quickly and safely, wherever you are.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

  • You will receive a confirmation email once your order has been shipped, including your tracking number and carrier information.

  • During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and the weight of your order.

Estimated delivery times:

  • Domestic Orders (within [insert your country]): 3–7 business days

  • International Orders: 7–21 business days (depending on destination and customs processing)

Please note that delivery times are estimates and may vary due to factors outside our control (e.g., customs delays, courier issues, or holidays).

3. Order Tracking

Once your order ships, you’ll receive a tracking link via email.
You can track your shipment’s progress anytime until it reaches your door.

4. Customs, Duties & Taxes

For international orders, import duties, taxes, and other customs fees may apply once the package reaches your country.
These charges are the customer’s responsibility and are not included in the product or shipping price.

We recommend checking with your local customs office before placing an order.

5. Lost or Delayed Packages

If your package is delayed, please check the tracking information and contact the courier first.
If your package appears lost or not moving for more than 15 business days, contact us at contact@revena.store, and we’ll assist you in resolving the issue.

6. Incorrect Shipping Information

Please double-check your shipping address before completing your order.
Revena.store is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Contact Us

If you have any questions about your order or shipping, we’re here to help:
📩 Email: contact@revena.store
🌐 Website: https://www.revena.store